QuickLets invests further in training and development

Following her studies in the financial industry, for a good number of years Mattea Tabone, Quicklets’ Skills Trainer, engaged in work that never gave her any true satisfaction. In search of some sort of fulfilment she took a leap of faith and started her journey in the letting business. After two successful years as one of Quicklets’ top letting specialists, she has been entrusted with the role of training the new recruits with whom she could share her passion and drive for the industry from day one.

“First and foremost I wholeheartedly believe that a company’s greatest asset is its employees.  Henry Ford was right when saying “the only thing worse than training your employees and having them leave is not training them and having them stay.” For this reason I didn’t want to design a training programme that took a rigid and formal approach. Our company is a fun and exciting place to be and thus the training programme should reflect accordingly”, Mattea explains.

Group COO Fabio Zuccaro said “Part of our training strategy is to enhance the idea of personal growth, not just as a letting specialists, but also as an individual on a personal level.  We encourage each of our team members to only compare themselves to the highest version of the person they can possibly be.  We want our people to be successful, confident and happy not just at work but also in their personal life.  We have seen Mattea grow and develop month on month and we chose her to be the first point of contact for the new letting specialists joining Quicklets”.

Mattea continues to say “part of the learning process is learning from each other. Therefore instead of providing a teacher versus student environment our academy promotes discussion and sharing of best practice. This provides space for unidentified gaps and loopholes. Understanding that life isn’t always rainbows and butterflies we also evaluate how to accept rejection and how to deal with different clients”.

“As a young girl I remember watching Mary Poppins and she was so very right in saying that “In every job that must be done, there is an element of fun. You find the fun and — SNAP! — the job’s a game”, concludes Mattea.

Following her studies in the financial industry, for a good number of years Mattea Tabone, Quicklets’ Skills Trainer, engaged in work that never gave her any true satisfaction. In search of some sort of fulfilment she took a leap of faith and started her journey in the letting business. After two successful years as one of Quicklets’ top letting specialists, she has been entrusted with the role of training the new recruits with whom she could share her passion and drive for the industry from day one.

“First and foremost I wholeheartedly believe that a company’s greatest asset is its employees.  Henry Ford was right when saying “the only thing worse than training your employees and having them leave is not training them and having them stay.” For this reason I didn’t want to design a training programme that took a rigid and formal approach. Our company is a fun and exciting place to be and thus the training programme should reflect accordingly”, Mattea explains.

Group COO Fabio Zuccaro said “Part of our training strategy is to enhance the idea of personal growth, not just as a letting specialists, but also as an individual on a personal level.  We encourage each of our team members to only compare themselves to the highest version of the person they can possibly be.  We want our people to be successful, confident and happy not just at work but also in their personal life.  We have seen Mattea grow and develop month on month and we chose her to be the first point of contact for the new letting specialists joining Quicklets”.

Mattea continues to say “part of the learning process is learning from each other. Therefore instead of providing a teacher versus student environment our academy promotes discussion and sharing of best practice. This provides space for unidentified gaps and loopholes. Understanding that life isn’t always rainbows and butterflies we also evaluate how to accept rejection and how to deal with different clients”.

“As a young girl I remember watching Mary Poppins and she was so very right in saying that “In every job that must be done, there is an element of fun. You find the fun and — SNAP! — the job’s a game”, concludes Mattea.